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Can play Sims 4 but can't login to the community

Discussion in 'Technical Support & Bug Reports' started by Vampcatz, May 28, 2015.

  1.  
    Vampcatz

    Vampcatz

    Messages:
    6
    Origin ID:
    Vampcatz
    I haven't changed anything except the patches and no mods. I was able to play Sims 4 and upload/download Sims/Lots to the community. Now, I can not. I can play the Sims 4 but I can not view any community items. I get a message telling me that I'm offline. I try to connect but I'm not successful. Help!
  2.  
    VIX4200

    VIX4200

    Messages:
    165
    Origin ID:
    VIX4200
    That has changed. It will say that but I got contact from EA stating that once you go into the gallery, you will be connected online whether it states you are or not. It is a bug they are working on. As long as you can get onto the gallery, you are online whether it states you are or not. Hope this helps.
  3.  
    Tanena

    Tanena

    Messages:
    463
    They have a repair game botton when you log into orgin...and go to "MY GAMES" right click on your Sims 4 game and click on repair game...it's helped with alot of issues
  4.  
    Vampcatz

    Vampcatz

    Messages:
    6
    Origin ID:
    Vampcatz
    Ugh. Tried both but neither worked. I wanted to get the party pack but I can't even log into the origin store. I'm trying a virus scan right now....
  5.  
    Vampcatz

    Vampcatz

    Messages:
    6
    Origin ID:
    Vampcatz
    nope still nada. I believe I need to refresh my PC. This happened once with Sims 3, I couldn't log in at all. I tried every suggestion finally gave up and refreshed my PC. Kinda a pain cause I had to download my apps again but it fixed the Sims 3 problem. Hoping it fixes this annoying problem.
  6.  
    Tanena

    Tanena

    Messages:
    463
    Well I hope refreshing your pc helps.....It is a pain when you can get something to work I use to have problems with sims 3 all the time....sims 2 and 1 never gave me the headaches I had with sims 3 lol
  7.  
    modestyking

    modestyking

    Messages:
    2
    K
  8.  
    modestyking

    modestyking

    Messages:
    2
    :eek::cautious::giggle:gyul I want to play something :p;):)
  9.  
    VIX4200

    VIX4200

    Messages:
    165
    Origin ID:
    VIX4200
    call EA and they will go step by step with you on how to get you back up and running. I had to do that a few times.
  10.  
    Gazz

    Gazz If it move don't kill it just freeze it

    Messages:
    373
    Never had this problem ask EA this is the link https://help.ea.com/en/ go into a live chat and they will or should be able to sort out your problem
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