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Pink and blue lines across screen.

Discussion in 'Technical Support & Bug Reports' started by Connie Miller, Sep 5, 2014.

  1.  
    Aiyana

    Aiyana

    Messages:
    1
    Im guna kill myself i waited 4 hours for it to download & now i cant see anything
    • Agree Agree x 2
  2.  
    Sasha5818

    Sasha5818

    Messages:
    7
    Origin ID:
    Sasha581818
    Yeah. I'm having the same problem. Tried to do what you guys said but it said I was already updated, restarted it anyway, and I still get lines. Hope the sims gets updated soon to deal with this.
  3.  
    Vex

    Vex

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    2
    Small problem, some people such as myself may not be able to update it if it's already up to date..
  4.  
    Rosemary

    Rosemary

    Messages:
    1
    I have the same problem. I have a Windows 7, Intel(R) HD Graphics. I did every step but it doesn't work. Help me!!
  5.  
    Herman

    Herman

    Messages:
    1
    Hi I had the same issue, all drivers showing upto date. So this is what I done and it worked for me. I went into device manager(start, control panel, hardware and sound, device manager), clicked display adapters( I only have Intel(r) hd graphics), I then right clicked on the adapter and selected uninstall. Once it uninstalled it asks if you want to restart pc....click NO. Then wait for it to start to find the driver and it downloads itself. Once it's installed it will ask you to restart....do it. When it restarts open sims 4 and it should look all ok. No more pink, purple and blue lines...fingers crossed
    ___________________________________________
    [!] MODERATOR NOTE: MAKE SURE TO CREATE A SYSTEM RESTORE POINT BEFORE ALTERING ANY SYSTEM CHANGES TO YOUR PC! FAILURE TO DO SO MAY RESULT IN A MALFUNCTIONING PC!
    Last edited by a moderator: Oct 13, 2014
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  6.  
    OGSims

    OGSims

    Messages:
    1
    I uninstalled the display adapter, it disappeared and hasn't redownloaded itself. I'm going to try and restart my computer (I was running parallels on my mac so it wouldn't be a big deal to redownload a new version of windows if need be) to see if maybe it will redownload with a fresh restart. If not, guess I'll just wait for the mac version of the sims 4 to come out.
    • Like Like x 1
  7.  
    Korvaz

    Korvaz

    Messages:
    359
    Do you have a system restore to an earlier time before you tried fixing your game? If not you may have to re-download the correct drivers from the manufacturer's site.
  8.  
    Beckymcc17

    Beckymcc17

    Messages:
    1
    Hi just have another problem wondering if anyone could help me here.. I downloaded the game yesterday from my disk onto my asus K53U Laptop .. but it is so slow its almost impossible to enjoy it it cause it is in slow motion .. iv even went and put my graphic quality on low and its still terrible.. is it possible that i need a new laptop ? :anyone:
  9.  
    Nettie-_-

    Nettie-_-

    Messages:
    1
    Thank you sooo much!! This fixed my game up after struggling with the pink,purple and blue lines!!
  10.  
    Sasha5818

    Sasha5818

    Messages:
    7
    Origin ID:
    Sasha581818
    Can someone tell me how to set a system save point? I'm not really good with all this deep computer tech stuff.
  11.  
    Sims4Forum

    Sims4Forum The Boss Site Owner

    Messages:
    1,006
    a system restore point you mean?
  12.  
    Sasha5818

    Sasha5818

    Messages:
    7
    Origin ID:
    Sasha581818
    yeah. My bad.
  13.  
    Bessenyey Peter

    Bessenyey Peter

    Messages:
    1
    I have the same problem, my Intel HD has 512mb videoram so it MUST run the game! It is but there are these blue and pink lines. I have Windows Xp Sp3, could you write here what can we do with XP?

    SOLVED

    You must update your Intel HD Graphics driver but if your computer doesn't allow it, download the driver from the intel site in ZIP, then open it and run setup.exe, when it finishes restart the computer and ENJOY THE GAME! :D
    Last edited: Oct 29, 2014
  14.  
    Sasha5818

    Sasha5818

    Messages:
    7
    Origin ID:
    Sasha581818
    Ok. I am losing my patience with this. I tried going to the Intel website and downloading drivers, checking to see if they are for my type of computer and stuff, but I can't download any of them. They keep saying my computer doesn't meet they're requirments. I need an exact, step by step guide to tell me which to download. I tried to uninstall my driver, but it didn't reinstall itself. I'm out of options. I tried everyone's "solutions" but it's just not working:mad::mad::mad::(:mad: for me. Please make an update that fixes this problem. Otherwise I'll just deal with it and keep playing but it's annoying and a real shame that I can't see a lot of the graphics because of these stupid lines.:mad::(:arghh::cry::thumbsdown::rage:
  15.  
    Nedi95

    Nedi95

    Messages:
    1
    Same problem here too. I've checked for updates to my graphics driver and it says it's up to date.
  16.  
    TheUntamedPanda

    TheUntamedPanda

    Messages:
    1
    Origin ID:
    TheUntamedPanda
    My boyfriend got my Sims 4 working on my acer laptop perfectly after a few hours... It took him uninstalling my graphics drive and re installing it, as well as updating my chip set. After all of that it worked perfectly! No more pink lines! :)
  17.  
    Secrets305

    Secrets305

    Messages:
    1
    Origin ID:
    penelope
    My driver is up to date but these annoying stripes continue and it is only in create a sim as far as I know
  18.  
    vanessanel12

    vanessanel12

    Messages:
    1
    Origin ID:
    vanessanel12
    Hi, I got the sims 4 game yesterday and downloaded it and I had the problems wih the lines, I tried every solution on this site and others but nothing worked... I then u installed he game and installed it again and that didn't work, I went back to he shop today and got a new one and installed it and I still have the same problem, can anybody help me get these lines to go away???????
  19.  
    Sasha5818

    Sasha5818

    Messages:
    7
    Origin ID:
    Sasha581818
    I am all together just going to stop playing for a while because the graphics are just annoying me! U can't really have fun watching tv or listening to the radio if it's all staticy, can you? I guess u can, but it's less satisfying. Especailly when I see other people on YouTube play it and the graphics are awesome and fine. I'm just going for an update or until someone shows me an exact solution to this problem.
  20.  
    Willow-san

    Willow-san

    Messages:
    1
    OH MY GLOB IT WORKED!!! THANK YOU THANK YOU SO MUCH!!! :excited2::celebrate::cat:
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