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I can't install the game *sob*

Discussion in 'The Sims 4 General Discussion' started by The book thief, Sep 3, 2014.

  1.  
    The book thief

    The book thief

    Messages:
    230
    Origin ID:
    thesims3andtwo
    I got TS4 yesterday , and I tried to install it. After a thing came up saying blah blah blah , press continue , it took me to the Origin login. I typed in my E-mail and password , but it said I have to be online to login to Origin for the firs time.

    ?

    I've logged into Origin before , I don't know what to do now! oh ,I wish we didn't have to install through stupid Origin! I JUST WANT TO PLAY! :(
  2.  
    Korvaz

    Korvaz

    Messages:
    359
    Yeah you have to be online Origin for just a brief moment to put in your product key. Getting on Origin is completely optional for participating in the sims community (Gallery, DLC & Game Updates) afterwards.
  3.  
    The book thief

    The book thief

    Messages:
    230
    Origin ID:
    thesims3andtwo
    Do you think going to the website and entering my product code there will work? I thought of doing this before , but i'm scared if I use the code once on Origin i'll never be able to use it again ,and if this doesn't work , what will I do?
  4.  
    Korvaz

    Korvaz

    Messages:
    359
    I don't think it works on the website, just the Origin launcher. Is there something prohibiting you from redeeming your product key on Origin?

    You won't lose the game as long as you keep your Origin (and email) account protected and secured. I installed TS4 Premium Edition (had to put in my product key in Origin) and now I don't even have to use the CDs to play, I just click TS4 and it starts.
    • Like Like x 1
  5.  
    Gigi

    Gigi The Boss Site Owner

    Messages:
    569
    Yeah you'll have to redeem it once through the origin launcher then after that, the game will be on origin for you to install anywhere you want and play.

    Then after you go online on origin, as Korvaz said, you can install it and you won't never have to be online again on origin unless you want to access the gallery.

    But that's how EA games are these days. You'll always need Origin. There is no way around it.
    • Like Like x 1
  6.  
    The book thief

    The book thief

    Messages:
    230
    Origin ID:
    thesims3andtwo
    I type in my email and password , and it says I haveto be online to login for the first time. I HATE ORIGIN! first TS2 ultimate , now this!
  7.  
    Gigi

    Gigi The Boss Site Owner

    Messages:
    569
    Yeah you will have to connect your comptuer to the internet or there should be a button up to that says "Go Online", at the top of the origin dashboard.

    But yeah EA needs to be aware that not everyone who buys their game, even in 2014 can always easily access the internet or the connection can be shaky.
    • Like Like x 1
  8.  
    The book thief

    The book thief

    Messages:
    230
    Origin ID:
    thesims3andtwo
    It says NOW that online mode is unavailable. This sucks.
  9.  
    Cynel

    Cynel V.I.P Sims 4 V.I.P

    Messages:
    799
    Origin ID:
    Cynel1
    Keep Trying.
  10.  
    Gigi

    Gigi The Boss Site Owner

    Messages:
    569
    Wow for real? Gah.

    Origin do be acting stupid like that. Try to restart Origin. And try again. I know your internet connection is on since you are on here.

    How I wish I can activate it for you.
  11.  
    The book thief

    The book thief

    Messages:
    230
    Origin ID:
    thesims3andtwo
    OK. I am going to try to install TS4 again and again until I have to get off the computer or it works , either one. See you guys later.
  12.  
    The book thief

    The book thief

    Messages:
    230
    Origin ID:
    thesims3andtwo
    Um , some weird shit is going down.

    OK , I typed in a bogus Email and password in the Origin thing , and it said the same thing:

    'you must be online to log in for the first time'

    I think something might be wrong with my account.
  13.  
    Neko

    Neko

    Messages:
    87
    Origin ID:
    nekotuesti
    Ugh, sorry you're having issues. Definitely sounds like something weird going on with your Origin or Origin account. Have you checked to see if your Origin Launcher is up to date? It should automatically update upon startup, but I think that might be after the log-in thing.
  14.  
    kitaxia

    kitaxia

    Messages:
    8
    On my laptop (4 yrs old) occasionally I would have to delete origin and re download it to get it to work. It would just get stuck. After I would install it would be fine again. This would happen after origin updates sometimes and ts3 updates sometimes. You can do it, it won't hurt anything as long as you know the program to delete. :D
  15.  
    Evalen

    Evalen

    Messages:
    54
    also I had to close my virus program to install and get origin to work. try that.
  16.  
    Gigi

    Gigi The Boss Site Owner

    Messages:
    569
    That sucks...you probably just have to contact Origin tomorrow when they open and hopefully they can walk you through it. I had the most effective service over the phone instead of their live chat which in my opinion is subpar.
  17.  
    CaptainMauzer

    CaptainMauzer

    Messages:
    80
    Try uninstalling/re-installing Origin (it won't delete your games, I promise, i have done it many times).

    Other things to note:
    Do you have antivirus on your computer (more specifically one with a firewall?) If so try disabling the firewall or the antivirus altogether as it may be blocking Origin from accessing your network.

    If you are running Windows XP try disabling the built in firewall there as well (Same goes for windows defender in Vista and Windows 7). <--- Last ditch effort, usually you'd never have a problem with these and they would ask you if you want to grant permission to an application (at least they are supposed to).
  18.  
    Vampcatz

    Vampcatz

    Messages:
    6
    Origin ID:
    Vampcatz
    I had the same problem. I did this Under tools>internet options>advanced>reset and it worked. I tried a lot of suggestions but this one worked. Hope this helps.
  19.  
    Hanay

    Hanay

    Messages:
    48
    Origin ID:
    lilhxox
    I hate origin so much it does my head in I wish it could be like TS2 were origin is not needed
  20.  
    Cynel

    Cynel V.I.P Sims 4 V.I.P

    Messages:
    799
    Origin ID:
    Cynel1
    you mean the old Launcher well Origin is the new launcher its needed to verify the game.
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