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After I save my family and go back to play it disappears!

Discussion in 'Technical Support & Bug Reports' started by Louisa, Sep 15, 2014.

  1.  
    Louisa

    Louisa

    Messages:
    3
    Hi guys, basically everything runs smoothly up until I I save my family and turn off my laptop. When I go back on to play my family is nowhere to be found and I restart all over again!! This keeps happening so I cannot play properly as my family just ends up disappearing and I just have to keep recreating my family only for the same thing to happen again!

    Somebody please help its so frustrating because I can't enjoy the game like this if I just have to keep remaking a new family every single time I want to play the sims! :(
  2.  
    Louisa

    Louisa

    Messages:
    3
    I can't even find my sims save files!
  3.  
    Korvaz

    Korvaz

    Messages:
    359
    Try running your game as Administrator. Should do the trick.
  4.  
    Louisa

    Louisa

    Messages:
    3
    Thanks for your reply but I've already tried that :(
  5.  
    Korvaz

    Korvaz

    Messages:
    359
    Saves should be located here: C:\Users\<Name>\Documents\Electronic Arts\The Sims 4\saves
    That's strange. Another simmer had this same issue and running the game as Administrator solved it for them.

    Try repairing your game through Origin. Right-click on the game and click "Repair Game". Make sure to remove all mods (if any) before doing so.
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