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Major Downtime - Hosting Issues :(

Discussion in 'News and Announcements' started by Sims4Forum, Oct 5, 2015.

  1.  
    Sims4Forum

    Sims4Forum The Boss Site Owner

    Messages:
    1,005
    Hey everyone, on the 30th of September the site went down completely as you well know :( it's been a rocky week from hell (for me at least) feeling hopeless, lost sleep and regret. Let me fill you in on the details.

    I came on to do my daily check of the site to see who's been posting, new members and whatnot only to find the entire site and backend down! It wasn't just our site it was all the sites I run. I contacted our host and they informed me they'd had some IP's blocked by the datacentre (who manage the server we're on) as one of our hosts clients was using their VPS server for nefarious purposes (spamming.) I was told they were working hard to get the IP's unblocked yet wasn't given a concrete timescale as to when that'd happen.

    Days passed, and our host went dark on us... no communication over the weekend. As an admin, I was panicking because I hadn't backed up the sites database/files since October last year... back when we had a mere 18,000 members. I was essentially locked out of my own sites and after several days passed I was coming to terms with the fact we'd lost the site, the past years worth of posts and that'd be the end of us :(

    Thankfully our host got back in touch with us today and managed to get our server some new IP addresses which allowed me to get on and backup the site and move it over to another host straight away. And a few hours later, here we are! :D

    I just want to apologise to everyone, the past 5 days have been hell and I am just glad we're back online again and things can resume as normal.

    I have some treats for our VIP members planned this holiday season (including hopefully Halloween) which should be fun! As always I'll keep ya'll updated. Thanks for sticking with us!
  2.  
    MaMoses

    MaMoses

    Messages:
    13
    So Happy To See You. I just went through two months of something nearly as harrowing. Don't know what exactly the do-badders expect to accomplish in doing all these things to the internet, I only know how much personal pain it is causing a lot of people. Glad your service got you back up and running. NOW do that backup! Mama
    • Like Like x 1
  3.  
    Sims4Forum

    Sims4Forum The Boss Site Owner

    Messages:
    1,005
    the second I got the site back, started backing it all up :celebrate: thanks DaMoses <3
  4.  
    Chany Philly

    Chany Philly

    Messages:
    80
    Origin ID:
    chanyphilly
    I'm so glad everything is up and running again. Sorry you had such a bad week, that was bound to be really worrying for you.
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