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Sims 4 Graphics Problem on Certain Screens

Discussion in 'Technical Support & Bug Reports' started by emfaith, Aug 29, 2015.

  1.  
    emfaith

    emfaith New Member

    Messages:
    1
    Hi, all. I have been having trouble with my Sims 4 graphics. I have searched multiple sites and read many threads and can't seem to solve the problem or even find problems similar to this. I have reinstalled the game several times, checked for updates on my graphics card, ATI Mobility Radeon HD 3400 (it is up to date), and played around with the settings within Sims 4. The game has worked successfully several months ago without incident. The game starts correctly and all is well until certain screens are opened including the "Load Game", "Options Menu", Sim builder, and the main game play screen. The graphics distort and jag across the screen in a rainbow of colors. I have attached a picture as it is hard to describe. I apologize for the bad quality. I am playing on a Lenovo T400 with Windows 7.

    Thanks in advance for your help!

    Emily

    Attached Files:

  2.  
    Gazz

    Gazz If it move don't kill it just freeze it

    Messages:
    373
    Never seen this problem. I took a look at specs of your laptop by copy the make and it looks to me like your problem is to do with the Graphics card. In the game if you go to Options then graphics you will see a box saying laptop mode click that it some how sets all graphics. Here in list below are the Min specs of my DELL PC were it say You have it means what i have. Its a site called (Can I Run It)
    Minimum: NVIDIA GeForce 6600 or ATI Radeon X1300 or Intel GMA X4500
    You Have: GeForce 310
    [​IMG]Click here for the latest Video Card drivers.

    [​IMG]
    15th percentile

    Features: Minimum attributes of your Video Card
    Required You Have
    [​IMG]Pixel Shader version3.04.1
    [​IMG]Vertex Shader version3.04.1
    [​IMG]Dedicated Video RAM128 MB512 MB
    [​IMG]CPU
    Minimum: Intel Core 2 Duo E4300 or AMD Athlon 64 X2 4000+ (2.0 GHz Dual Core required if using integrated graphics)
    You Have: Intel(R) Core(TM)2 Duo CPU E7400 @ 2.80GHz
    [​IMG]Click here for the latest CPU drivers.

    [​IMG]
    52nd percentile

    [​IMG]CPU SPEED
    Minimum: Info
    You Have: 2.8 GHz

    [​IMG]RAM
    Minimum: 2 GB
    You Have: 3.1 GB

    [​IMG]
    16th percentile

    [​IMG]OS
    Minimum: Windows XP
    You Have: Microsoft Windows 10 (build 10240), 32-bit
    [​IMG]Click here for the latest Windows drivers.

    [​IMG]FREE DISK SPACE
    Minimum: 10 GB
    You Have: 108.6 GB
    [​IMG]Click here for the latest Free Disk Space drivers.

    [​IMG]SOUND CARD
    Minimum: Yes
    You Have: NVIDIA High Definition Audio
    [​IMG]Click here for the latest Sound Card drivers.
    Last edited: Aug 29, 2015
  3.  
    Gazz

    Gazz If it move don't kill it just freeze it

    Messages:
    373
    Sorry G
    Graphics card looks fine here are the specs of your card in detail
    Specifications
    Highlights
    Total Graphics Memory

    512
    MB
    GPU Specifications
    Chipset
    AMD
    APIs and Features
    DirectX Version Support
    DirectX 10.1
    OpenGL Version
    3.2
    System Compatibility
    InterfacePCIe 2.0 x 16
    Operating Systems
    Windows Vista
    Windows XP
    Minimum System Power (PSU)
    550 Watts
    Memory Specifications
    Memory TypeGDDR 3
    Memory Interface Width
    64-bit
    Outputs and Resolution
    Supported Outputs
    DVI-D
    HDMI
    Display Port
    Max Digital Resolution Width2,560
    Max Digital Resolution Height1,600
    Max Analog Resolution Width2,048
    Max Analog Resolution Height1,536
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